FALCON Support

Phoenix Software International FALCON technical support is available worldwide. Use one of the many self-service options below, open a technical support case, or log in to our Support Portal.

Open a Case Support Login

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed FALCON customer and do not have these credentials, you may request them here.

Submit Request

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for FALCON? Licensed FALCON customers can use this form.

Submit Report

License Code Request

Need a license code for renewing a recently expired system, resetting the start time after a disaster recovery event, or installing a new FALCON release? Existing FALCON customers with maintenance contracts may submit a request here.

NOTE: License codes come with a 7-, 14-, or 21-day grace period to allow running FALCON in unrecognized or oversized environments for disaster recovery tests, processor maintenance, or capacity upgrades—or recovery from an actual disaster or emergency.

Request License

Download Request

Need to download the latest release of FALCON along with documentation and a license code? You can do that here.

Download FALCON

Documentation

Would you like to access the online or pdf documentation for FALCON or your other licensed products? You can do that here.

Select Platform Documentation Library

Email Notifications

Interested in receiving email announcements when a new FALCON release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

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Release Status/Corrective Service Download

Click a FALCON release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

FALCON z/OS Releases

FALCON z/VSE Releases

Our current FALCON support policy is to stabilize a release (no new corrective service written) four years after general availability and to provide diagnostic technical support for one additional year. For more information please review our Software Support Lifecycle Policy.

A generally available FALCON release will be in one of four support statuses, the meanings of which are shown in the table below.

 

Active

Stable
  Current Service Written Diagnostic Service Available Retired
Release available for download
New corrective service written
Diagnostic support (i.e. dump analysis) available
Corrective service available for download

Hardware Support

FALCON runs on the following IBM Z processors or the OEM equivalent:

  • IBM z15
  • IBM z14
  • IBM z13 and z13s
  • IBM zEnterprise EC12 (zEC12) and BC12 (zBC12)
  • IBM zEnterprise 196 (z196) and 114 (z114)
  • IBM System z10 Enterprise Class (z10 EC) and Business Class (z10 BC)
  • IBM System z9 Enterprise Class (z9 EC), formerly IBM System z9 109 (z9-109)
  • IBM System z9 Business Class (z9 BC)

FALCON Alerts

2012 Jan 18 Potential outage after applying IBM APAR OA37420