Credentials Request
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Phoenix Software International FALCON technical support is available worldwide. Use one of the many self-service options below, open a technical support case, or log in to our Support Portal.
Do you need a user name and password? Some areas of our site require this for access. If you are a licensed FALCON customer and do not have these credentials, you may request them here.
Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for FALCON? Licensed FALCON customers can use this form.
Need a license code for renewing a recently expired system, resetting the start time after a disaster recovery event, or installing a new FALCON release? Existing FALCON customers with maintenance contracts may submit a request here.
NOTE: License codes come with a 7-, 14-, or 21-day grace period to allow running FALCON in unrecognized or oversized environments for disaster recovery tests, processor maintenance, or capacity upgradesāor recovery from an actual disaster or emergency.
Need to download the latest release of FALCON along with documentation and a license code? You can do that here.
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Release download available:
New Corrective service written:
Diagnostic support available:
Corrective service download available:
Click a FALCON release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.
Support status: | info |
Corrective service downloads as of: |
None Available |
OS support: | z/OS 1.12–z/OS 2.4 |
CICS support: | TS 3.2–5.6 |
Generally available: | September 2020 |
Service written through: | September 2024 |
Diagnostic support through: | September 2025 |
Support status: | info |
Corrective service downloads as of: |
None Available |
OS support: | z/OS 1.10–z/OS 2.4 |
CICS support: | TS 3.2–5.6 |
Generally available: | September 2019 |
Service written through: | September 2023 |
Diagnostic support through: | September 2024 |
Support status: | info |
Corrective service downloads as of: |
13 Mar 2019 |
OS support: | z/OS 1.10–z/OS 2.4 |
CICS support: | TS 3.2–5.6 |
Generally available: | September 2018 |
Service written through: | September 2022 |
Diagnostic support through: | September 2023 |
Support status: | info |
Corrective service downloads as of: |
14 Mar 2019 |
OS support: | z/OS 1.9–z/OS 2.4 |
CICS support: | TS 3.2–5.6 |
Generally available: | September 2017 |
Service written through: | September 2021 |
Diagnostic support through: | September 2022 |
Support status: | info |
Corrective service downloads as of: |
14 Mar 2019 |
OS support: | z/OS 1.8–z/OS 2.4 |
CICS support: | TS 3.1–5.6 |
Generally available: | September 2016 |
Service written through: | September 2020 |
Diagnostic support through: | September 2021 |
Support status: | info |
Corrective service downloads as of: |
26 Jun 2018 |
OS support: | z/OS 1.6–z/OS 2.3 |
CICS support: | TS 2.3–5.5 |
Generally available: | September 2015 |
Service written through: | September 2019 |
Diagnostic support through: | September 2020 |
Support status: | info |
Corrective service downloads as of: |
15 Sep 2017 |
OS support: | z/OS 1.6–z/OS 2.3 |
CICS support: | TS 5.4 |
Generally available: | September 2014 |
Service written through: | September 2018 |
Diagnostic support through: | September 2019 |
Support status: | info |
Corrective service downloads as of: |
18 Sep 2014 |
OS support: | z/OS 1.6–z/OS 2.3 |
CICS support: | TS 5.4 |
Generally available: | September 2013 |
Service written through: | September 2017 |
Diagnostic support through: | September 2017 |
Support status: | info |
Corrective service downloads as of: |
18 Sep 2014 |
OS support: | z/OS 1.6–z/OS 1.13 |
CICS support: | TS 5.4 |
Generally available: | September 2012 |
Service written through: | September 2016 |
Diagnostic support through: | September 2017 |
Support Status: info
Release | Service as of | OS Support | CICS Support |
---|---|---|---|
20.1 | 18 Sep 2014 | z/OS 1.6–z/OS 1.13 | TS 4.2 |
20.0 | 21 Sep 2012 | z/OS 1.1–z/OS 1.12 | TS 4.2 |
19.0 | 21 Sep 2012 | z/OS 1.0–z/OS 1.11 | TS 3.2 |
18.2 | 20 Jan 2012 | OS/390 2.8–z/OS 1.11 | TS 3.2 |
18.1 | 20 Jan 2012 | OS/390 2.8–z/OS 1.10 | TS 3.2 |
18.0 | 15 Nov 2010 | OS/390 2.8–z/OS 1.9 | TS 3.2warning |
17.0 | 17 Aug 2009 | OS/390 2.8–z/OS 1.8 | TS 3.1 |
16.2warning | 1 Apr 2009 | OS/390 2.8–z/OS 1.6 | TS 3.1 |
16.1 | 29 Aug 2006 | OS/390 2.8–z/OS 1.6 | TS 2.3 |
16.0 | 29 Aug 2006 | OS/390 2.8–z/OS 1.6 | TS 2.3 |
Support status: | info |
Corrective service downloads as of: |
None Available |
OS support: | z/VSE 4.3–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2020 |
Service written through: | September 2024 |
Diagnostic support through: | September 2025 |
Support status: | info |
Corrective service downloads as of: |
None Available |
OS support: | z/VSE 4.2–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2019 |
Service written through: | September 2023 |
Diagnostic support through: | September 2024 |
Support status: | info |
Corrective service downloads as of: |
08 Apr 20190 |
OS support: | z/VSE 4.2–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2018 |
Service written through: | September 2022 |
Diagnostic support through: | September 2023 |
Support status: | info |
Corrective service downloads as of: |
14 Mar 2019 |
OS support: | z/VSE 4.1–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2017 |
Service written through: | September 2021 |
Diagnostic support through: | September 2022 |
Support status: | info |
Corrective service downloads as of: |
14 Mar 2019 |
OS support: | z/VSE 4.1–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2016 |
Service written through: | September 2020 |
Diagnostic support through: | September 2021 |
Support status: | info |
Corrective service downloads as of: |
1 Aug 2017 |
OS support: | VSE/ESA 2.5–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2015 |
Service written through: | September 2019 |
Diagnostic support through: | September 2020 |
Note: | z/VSE 29.0 is the last release that runs on pre-z/Architecture hardware. |
Support status: | info |
Corrective service downloads as of: |
1 Aug 2017 |
OS support: | VSE/ESA 2.5–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2014 |
Service written through: | September 2018 |
Diagnostic support through: | September 2019 |
Support status: | info |
Corrective service downloads as of: |
8 Jan 2015 |
OS support: | VSE/ESA 2.5–z/VSE 6.2 |
CICS support: | TS 2.2 |
Generally available: | September 2013 |
Service written through: | September 2017 |
Diagnostic support through: | September 2017 |
Support status: | info |
Corrective service downloads as of: |
8 Jan 2015 |
OS support: | VSE/ESA 2.5–z/VSE 5.1 |
CICS support: | TS 1.1 |
Generally available: | September 2012 |
Service written through: | September 2016 |
Diagnostic support through: | September 2017 |
Support Status: info
Release | Service as of | OS Support | CICS Support |
---|---|---|---|
26.1 | 18 Sep 2014 | VSE/ESA 2.3–z/VSE 5.1 | TS 1.1 |
26.0 | 21 Sep 2012 | VSE/ESA 1.4–z/VSE 4.3 | TS 1.1 |
25.0 | 21 Sep 2012 | VSE/ESA 1.4–z/VSE 4.2 | TS 1.1 |
24.2 | 15 Nov 2010 | VSE/ESA 1.4–z/VSE 4.2 | TS 1.1 |
24.1 | 15 Nov 2010 | VSE/ESA 1.4–z/VSE 4.2 | TS 1.1 |
24.0 | 15 Nov 2010 | VSE/ESA 1.4–z/VSE 4.1 | TS 1.1 |
23.0 | 17 Aug 2009 | VSE/ESA 1.4–z/VSE 3.1 | TS 1.1 |
22.2warning | 1 Apr 2009 | VSE/ESA 1.4–z/VSE 3.1 | TS 1.1 |
22.1 | 30 Apr 2007 | VSE/ESA 1.4–VSE/ESA 2.7 | TS 1.1 |
22.0 | 30 Apr 2007 | VSE/ESA 1.4–VSE/ESA 2.7 | TS 1.1 |
Our current FALCON support policy is to stabilize a release (no new corrective service written) four years after general availability and to provide diagnostic technical support for one additional year. For more information please review our Software Support Lifecycle Policy.
A generally available FALCON release will be in one of four support statuses, the meanings of which are shown in the table below.
Active |
Stable |
||||
---|---|---|---|---|---|
Current | Service Written | Diagnostic | Service Available | Retired | |
Release available for download | |||||
New corrective service written | |||||
Diagnostic support (i.e. dump analysis) available | |||||
Corrective service available for download |
FALCON runs on the following IBM Z processors or the OEM equivalent:
2012 Jan 18 | Potential outage after applying IBM APAR OA37420 |