ImagEntry Support

Phoenix Software International ImagEntry technical support is available worldwide. Use one of the many self-service options below or submit a support request.

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Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed ImagEntry customer and do not have these credentials, you may request them here.

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License Request

Need a license for renewing a recently expired system or installing a new ImagEntry release? Existing ImagEntry customers with maintenance contracts may submit a request here.

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Download Request

Need to download the latest release of ImagEntry along with documentation? You can do that here.

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Documentation

Would you like to access the online or pdf documentation for ImagEntry or your other licensed products? You can do that here.

Current Release (4.70) Documentation Library

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Release Status

The ImagEntry release below is currently available for download.

ImagEntry 4.70

Support status: Current
Generally available: December 2016

Viking API 4.70

Support status: Current
Generally available: December 2016

System Requirements

Desktop

Any hardware system capable of running a supported version of Microsoft Windows with the minimum RAM recommended for your operating system. Upgraded RAM quantity will increase imaging performance.

Server

Viking products can be installed on any network file server that can provide file services to remote Microsoft Windows-based workstations. These include Windows, Novell, and UNIX systems (using SMB protocol) among others. For thin client installations, remote users can access the server over the Internet with a CITRIX or Microsoft Remote Terminal Server.

Network

A 100 Mbit/s network should be adequate to move the images across the network for each transaction.

Storage Capacity

Storage requirements are minimal for data entry batch files, which tend to be small and have a short residence time. As a guideline, assume each operator will generate 100 KB per day. Multiply this by the number of days you will keep the data files on your server to determine the storage capacity requirement.

Most document image files, even ones meant for Optical Character Recognition (OCR), are less than 100 KB each and many compressed images are less than 20 KB each, but you must investigate the size of your images and the amount of time they will reside on the server to estimate your disk storage requirements.