VDE Support

Phoenix Software International VDE technical support is available worldwide. Use one of the many self-service options below or submit a support request.

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed VDE customer and do not have these credentials, you may request them here.

License Request

Need a license for renewing a recently expired system or installing a new VDE release? Existing VDE customers with maintenance contracts may submit a request here.

Download Request

Need to download the latest release of VDE along with documentation? You can do that here.

Documentation

Would you like to access the online or pdf documentation for VDE or your other licensed products? You can do that here.

Email Notifications

Interested in receiving email announcements when a new VDE release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

Release Status

The VDE release below is currently available for download.

VDE 4.70

Support Status: Current
Generally Available: December 2016
Supported through: TBD

Viking API 4.70

Support Status: Current
Generally Available: December 2016
Supported through: TBD

System Requirements

Desktop

Any hardware system capable of running a supported version of Microsoft Windows with the minimum RAM recommended for your operating system.

Server

Viking products can be installed on any network file server that can provide file services to remote Microsoft Windows-based workstations. These include Windows, Novell, and UNIX systems (using SMB protocol) among others. For thin client installations, remote users can access the server over the Internet with a CITRIX or Microsoft Remote Terminal Server.

Network

A 10 Mbit/s network is fast enough because VDE only uses the network when the program opens or closes a data file and when the journal file is flushed every few minutes.

Storage Capacity

Storage requirements are minimal for data entry batch files, which tend to be small and have a short residence time. As a guideline, assume each operator will generate 100 KB per day. Multiply this by the number of days you will keep the data files on your server to determine the storage capacity requirement.