VDE+Images Support Portal

Phoenix Software International VDE+Images technical support is available worldwide. Use one of the many self-service options below or submit a support request.

License Request

Need a license for renewing a recently expired system or installing a new VDE+Images release? Existing VDE+Images customers with maintenance contracts may submit a request here.

Download Request

Need to download the latest release of VDE+Images along with documentation? You can do that here.


Would you like to access the online or pdf documentation for VDE+Images or your other licensed products? You can do that here.

Email Notifications

Interested in receiving email announcements when a new VDE+Images release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

Release Status

The VDE+Images release below is currently available for download.

VDE+Images 4.75

Support status: Current
Generally available: September 2023
Software Bill of Materials: Download JSON format SPDX Document

Viking API 4.75

Support status: Current
Generally available: September 2023

System Requirements


Any hardware system capable of running a supported version of Microsoft Windows with the minimum RAM recommended for your operating system. Upgraded RAM quantity will increase imaging performance.


Viking products can be installed on any network file server that can provide file services to remote Microsoft Windows-based workstations. These include Windows, Novell, and UNIX systems (using SMB protocol) among others. For thin client installations, remote users can access the server over the Internet with a CITRIX or Microsoft Remote Terminal Server.


A 100 Mbit/s network should be adequate to move the images across the network for each transaction.

Storage Capacity

Storage requirements are minimal for data entry batch files, which tend to be small and have a short residence time. As a guideline, assume each operator will generate 100 KB per day. Multiply this by the number of days you will keep the data files on your server to determine the storage capacity requirement.

Most document image files, even ones meant for Optical Character Recognition (OCR), are less than 100 KB each and many compressed images are less than 20 KB each, but you must investigate the size of your images and the amount of time they will reside on the server to estimate your disk storage requirements.