zHISR Support

Phoenix Software International zHISR Technical Support is available worldwide. Use one of the many self-service options below or submit a support request.

Submit Request

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed zHISR customer and do not have these credentials, you may request them here.

Email Notifications

Interested in receiving email announcements when a new zHISR release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

CPU ID Update (PDF)

Do you need to register your initial configuration, subsequent CPU change request, or periodic (e.g. annual) CPU Configuration Report for zHISR? Licensed zHISR customers can use this form.

License Code Requests

Need a license code for renewing a recently expired system, resetting the start time after a disaster recovery event, or installing a new zHISR release? Existing zHISR customers with maintenance contracts may submit a request here.

NOTE: License codes come with a 7-, 14-, or 21-day grace period to allow running zHISR in unrecognized or oversized environments for disaster recovery tests, processor maintenance, or capacity upgradesā€”or recovery from an actual disaster or emergency.

Download Requests

Download the latest release of zHISR.

Need to download the latest release of zHISR along with documentation and a license code? You can do that here.

NOTE: Product download requires login credentials. Forgot your credentials? Submit a request.

Release Status/Corrective Service Download

Click a zHISR release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

A release is stabilized four years after general availability. A generally available ZHISR release will be in one of three support statuses, the meanings of which are shown in the table below.

  Current Serviced Download
Release available for download Yes No No
New corrective service written Yes Yes No
Corrective service available for download Yes Yes Yes

Hardware Support

zHISR runs on the following IBM Z processors or the OEM equivalent:

  • IBM z14
  • IBM z13 and z13s
  • IBM zEnterprise EC12 (zEC12) and BC12 (zBC12)
  • IBM zEnterprise 196 (z196) and 114 (z114)
  • IBM System z10 Enterprise Class (z10 EC) and Business Class (z10 BC)

Note: While an IBM Z processors (System z10 or later) running z/OS in an LPAR is required to provide the sampling function, the analysis by zHISR is not restricted to these environments. The sample data can be transferred to an older processor or a z/VM guest z/OS with zHISR installed.