JES3plus Support | Phoenix Software International

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed JES3^plus customer and do not have these credentials, you may request them here.

Submit Request

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for JES3^plus? Licensed JES3^plus customers can use this form.

Submit Report

Automated Delivery Certificate

Need a user certificate for our Automated Service Delivery server so you can automatically and securely download corrective service? Request the certificate here.

Request Certificate

Download Request

Need to download the latest release of JES3^plus along with documentation and a license code? You can do that here.

Download JES3^plus

Documentation

Would you like to access the online or pdf documentation for JES3^plus or your other licensed products? You can do that here.

Current Release (V1R0) Documentation Library

Email Notifications

Interested in receiving email announcements when a new JES3^plus release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

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ISV Application Support

Do you need to find out if an Independent Software Vendor (ISV) application supports JES3plus? See a list here.

See Applications

ISV Support Certification

Are you an ISV and want to list your products that support JES3^plus on our site? You can use this form to do so.

Submit Products

Release Status/Corrective Service Download

See below to access corrective service downloads when available, see current support status, OS compatibility, and relevant dates.

JES3^plus V1R0

Support Status:	Current
Corrective Service Downloads as of:	10 Sep 2020
OS Support:	z/OS 2.2–z/OS 2.4
Generally Available:	March 2020
Stabilized:	September 2024
Supported through:	September 2024

Support for each JES3^plus release is coterminous with the IBM z/OS release generally available at the time of the JES3^plus GA. A generally available JES3^plus release will be in one of five support statuses, the meanings of which are shown in the table below.

	Current	Serviced	Download	Retired
Release available for download	Yes	No	No	No
New corrective service written	Yes	Yes	No	No
Diagnostic support (i.e. dump analysis) available	Yes	Yes	No	No
Corrective service available for download	Yes	Yes	Yes	No

Hardware Support

JES3^plus runs on the following IBM Z processors or the OEM equivalent:

IBM z15
IBM z14
IBM z13 and z13s
IBM zEnterprise EC12 (zEC12) and BC12 (zBC12)
IBM zEnterprise 196 (z196) and 114 (z114)
IBM System z10 Enterprise Class (z10 EC) and Business Class (z10 BC)

JES3^plus Support

Phoenix Software International JES3^plus technical support is available worldwide. Use one of the many self-service options below, open a technical support case, or log in to our Support Portal.