JES3plus Support

Phoenix Software International JES3plus technical support is available worldwide. Use one of the many self-service options below, open a technical support case, or log in to our Support Portal.

Credentials Request

Do you need a user name and password? Some areas of our site require this for access. If you are a licensed JES3plus customer and do not have these credentials, you may request them here.

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for JES3plus? Licensed JES3plus customers can use this form.

Automated Delivery Certificate

Need a user certificate for our Automated Service Delivery server so you can automatically and securely download corrective service? Request the certificate here.

Download Request

Need to download the latest release of JES3plus along with documentation and a license code? You can do that here.

Documentation

Would you like to access the online or pdf documentation for JES3plus or your other licensed products? You can do that here.

Email Notifications

Interested in receiving email announcements when a new JES3plus release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

ISV Application Support

Do you need to find out if an Independent Software Vendor (ISV) application supports JES3plus? See a list here.

ISV Support Certification

Are you an ISV and want to list your products that support JES3plus on our site? You can use this form to do so.

Release Status/Corrective Service Download

See below to access corrective service downloads when available, see current support status, OS compatibility, and relevant dates.

Support for each JES3plus release is coterminous with the IBM z/OS release generally available at the time of the JES3plus GA. A generally available JES3plus release will be in one of five support statuses, the meanings of which are shown in the table below.

  Current Serviced Download Retired
Release available for download Yes No No No
New corrective service written Yes Yes No No
Diagnostic support (i.e. dump analysis) available Yes Yes No No
Corrective service available for download Yes Yes Yes No

Hardware Support

JES3plus runs on the following IBM Z processors or the OEM equivalent:

  • IBM z15
  • IBM z14
  • IBM z13 and z13s
  • IBM zEnterprise EC12 (zEC12) and BC12 (zBC12)
  • IBM zEnterprise 196 (z196) and 114 (z114)
  • IBM System z10 Enterprise Class (z10 EC) and Business Class (z10 BC)