JES3plus Support Portal | Phoenix Software International

Our Support Policy

Support is available via:
- 24/7/365 telephone support: +1 (310) 338‑1011. Note: Phoenix maintains 24/7/365 telephone support in case of emergency (i.e., a business-critical system is non-operational). Read details about obtaining emergency support here.
- Web support: phoenixsoftware.com/support.htm (Answered during normal business hours: 0700 – 1800 Pacific Time.)
License keys are issued annually and are required to enable Phoenix Software products to run in the customer’s licensed environment. Each year, customers in good standing will be issued a new key, which they can retrieve from the secure Phoenix Software portal.
Active customers should follow the procedures outlined in Software Support Policies and Procedures to obtain technical support via the Phoenix Software portal.
Products are compiled on an annual basis and made available to licensed customers. Each annual product release:
- Incorporates all corrective service delivered prior to the release date.
- Is certified to run under supported operating systems for which it is intended.
- Updates the service period based on the general availability date.
- Updates product and documentation copyrights to the current year.
- Includes product enhancement as applicable.
All documentation is updated annually and provided via electronic download at no charge to the customer.
Active customers qualify to receive via electronic download any corrective service of their licensed products made generally available during the period of service.
Other support policies vary by product. Please see below for more information.
Product releases follow the Software Support Lifecycle Policy.

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for JES3^plus? Licensed JES3^plus customers can use this form.

Submit Report

Automated Delivery Certificate

Need a user certificate for our Automated Service Delivery server so you can automatically and securely download corrective service? Request the certificate here.

Request Certificate

Download Request

Need to download the latest release of JES3^plus along with documentation and a license code? You can do that here.

Download JES3^plus

Documentation

Would you like to access the online or pdf documentation for JES3^plus or your other licensed products? You can do that here.

Current Release (V1R4) Documentation Library

Email Notifications

Interested in receiving email announcements when a new JES3^plus release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

Subscribe Unsubscribe

ISV Application Support

Do you need to find out if an Independent Software Vendor (ISV) application supports JES3^plus? See a list here.

See Applications

ISV Support Certification

Are you an ISV and want to list your products that support JES3^plus on our site? You can use this form to do so.

Submit Products

Release Status/Corrective Service Download

Click a JES3^plus release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

You can use SMP/E’s RECEIVE ORDER command to obtain service. PTFs and HOLDDATA (see HOLDDATA fix categories) will be downloaded automatically.

You can search for a specific fix by APAR, PTF, or keyword using the search field below.

A JES3plus release is assigned to the Full support tier when it becomes generally available. Typically, it is assigned to the Limited support tier three years later and to the End of Service support tier coterminous with the IBM z/OS release that was generally available at the time of GA. For a detailed explanation of the Full, Limited and End of Service support tiers, please review our Software Support Lifecycle Policy.

Some enhancements might, at PSI's option, be rolled back to the n-1 release.

JES3^plus Release	Support Tier	Corrective Service	Minimum CPC	OS Support	Generally Available	Limited Support	End of Service
V1R4	Full	22 Oct 2024	z13	z/OS 2.5–3.1	Sep 2024	Sep 2027	Sep 2028
V1R3	Full	22 Oct 2024	z13	z/OS 2.4–3.1	Sep 2023	Sep 2026	Sep 2028
V1R2	Full	11 Sep 2024	z13	z/OS 2.4–3.1	Sep 2022	Sep 2025	Sep 2026
V1R1	Limited	24 Jul 2024	z12	z/OS 2.4–2.5	Sep 2021	Sep 2024	Sep 2026
V1R0	End of Service	24 Oct 2023	z11	z/OS 2.4–2.5	Apr 2020	Sep 2023	Sep 2024