Our Support Policies
- Support is available via:
- Active customers qualify to receive via electronic download any software updates of their licensed products made generally available during the period of service.
- All documentation will be provided via electronic download at no charge to the customer. Documentation updates will also be provided.
- Other support policies vary by product. Please select your product below for more information.
Do you need a user name and password? Some areas of our site require this for access. If you are a licensed customer and do not have these credentials, you may request them here.
Do you need to obtain a grace code for purposes of running in an unrecognized or oversized environment for disaster recovery tests, processor maintenance, or capacity upgrades—or recovery from an actual disaster or emergency? Fill out this form to obtain a grace code. Login credentials required. Forgot your credentials? Submit a request.
Need help from our technical support staff with a question or problem? Open a technical support case here.
Interested in receiving email announcements when a new product release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.
Looking for support status and current hardware and operating system requirements for your product release? Select your product from the list below.
CPU ID Update (PDF)
Do you need to register your initial configuration, subsequent CPU change request, or periodic (e.g. annual) CPU Configuration Report for your product? Licensed customers can use this form.
Do you need to download a product and/or documentation? Licensed customers can do so by selecting your product from the list below.
Get in touch
Have questions for our sales or support staff before you are ready to try a product? We want to hear from you. Ask away.