CYGNET Plus Support Portal

Phoenix Software International CYGNET Plus technical support is available worldwide. Use one of the many self-service options below, open a case, or review your cases.

CPC Configuration Report

Do you need to register your initial configuration, subsequent CPC change request, or periodic (e.g. annual) CPC Configuration Report for CYGNET Plus? Licensed CYGNET Plus customers can use this form.

License Code Request

Need a license code for renewing a recently expired system or resetting the start time after a disaster recovery event? Existing CYGNET Plus customers with maintenance contracts may submit a request here.

NOTE: License codes come with a 7-, 14-, or 21-day grace period to allow running CYGNET Plus in unrecognized or oversized environments for disaster recovery tests, processor maintenance, or capacity upgrades—or recovery from an actual disaster or emergency.

Download Request

Need to download the latest release of CYGNET Plus along with documentation and a license code? You can do that here.

Documentation

Would you like to access the online or pdf documentation for CYGNET Plus or your other licensed products? You can do that here.

Email Notifications

Interested in receiving email announcements when a new CYGNET Plus release or corrective service is available? Subscribe here. You can also unsubscribe to be removed from the mailing list.

Release Status/Corrective Service Download

Click a CYGNET Plus release below to access corrective service downloads, see current support status, OS compatibility, and relevant dates.

A CYGNET Plus release is assigned to the Full support tier when it becomes generally available. Typically, it is assigned to the Limited support tier three years later and to the End of Service support tier two years after that. For a detailed explanation of the Full, Limited and End of Service support tiers, please review our Software Support Lifecycle Policy.

CYGNET Plus z/OS Releases

Release Support Tier Corrective Service Minimum CPC OS Support CICS/TS Support Generally Available Limited Support End of Service
26.4 Full None Available z9 z/OS 2.1–3.1 3.2–6.1 Sep 2024 Sep 2027 Sep 2029
26.3 Full None Available z9 z/OS 2.1–3.1 3.2–6.1 Sep 2023 Sep 2026 Sep 2028
26.2 Full None Available z9 z/OS 2.1–2.5 3.2–6.1 Sep 2022 Sep 2025 Sep 2027
26.1 Limited None Available z900+RPQ z/OS 1.12–2.5 3.2–6.1 April 2022 Sep 2024 Sep 2027
26.0 Limited 28 Dec 2021 z900+RPQ z/OS 1.12–2.5 3.2–6.1 Sep 2021 Sep 2024 Sep 2026
25.2 Limited None Available z900+RPQ z/OS 1.12–2.4 3.2–6.1 Sep 2020 Sep 2023 Sep 2025
25.1 End of Service None Available z900+RPQ z/OS 1.10–2.4 3.2–6.1 Sep 2019 Sep 2022 Sep 2024
25.0 End of Service 13 Mar 2019 z900+RPQ z/OS 1.10–2.3 3.2–6.1 Sep 2018 Sep 2021 Sep 2023
24.1 End of Service 14 Mar 2019 z900+RPQ z/OS 1.9–2.4 3.2–6.1 Sep 2017 Sep 2020 Sep 2022
24.0 End of Service 14 Mar 2019 z900+RPQ z/OS 1.8–2.4 3.1–6.1 Sep 2016 Sep 2019 Sep 2021
23.0 End of Service 15 Sep 2017 z900+RPQ z/OS 1.6–2.3 2.3–5.5 Sep 2015 Sep 2018 Sep 2020
22.0 End of Service 15 Sep 2017 z900+RPQ z/OS 1.6–2.3 2.3–5.4 Sep 2014 Sep 2017 Sep 2019
Earlier releases

Support Status: End of Service

Release Service as of OS Support CICS/TS Support
21.1 18 Nov 2013 z/OS 1.6–2.3  5.4
21.0 18 Nov 2013 z/OS 1.6–1.13  5.4
20.1 7 Jun 2013 z/OS 1.6–1.13  4.2
20.0 7 Jun 2013 z/OS 1.1–1.12  4.2
19.0 21 Sep 2012 z/OS 1.0–1.11  3.2
18.2 20 Jan 2012 OS/390 2.8–z/OS 1.11  3.2
18.1 20 Jan 2012 OS/390 2.8–z/OS 1.10  3.2
18.0 2 Oct 2009 OS/390 2.8–z/OS 1.9  3.2
17.0 17 Aug 2009 OS/390 2.8–z/OS 1.8  3.1
16.2 7 Feb 2012 OS/390 2.8–z/OS 1.6  3.1
16.1 8 Mar 2007 OS/390 2.8–z/OS 1.6  2.3
16.0 8 Mar 2007 OS/390 2.8–z/OS 1.6  2.3

CYGNET Plus z/VSE Releases

Release Support Tier Corrective Service Minimum CPC OS Support CICS/TS Support Generally Available Limited Support End of Service
32.4 Full None Available z9 z/VSE 4.3–6.2 2.2 Sep 2024 Sep 2027 Sep 2029
32.3 Full None Available z9 z/VSE 4.3–6.2 2.2 Sep 2023 Sep 2026 Sep 2028
32.1 Full None Available z9 z/VSE 4.3–6.2 2.2 Sep 2022 Sep 2025 Sep 2027
32.0 Limited None Available z900+RPQ z/VSE 4.3–6.2 2.2 Sep 2021 Sep 2024 Sep 2026
31.2 Limited None Available z900+RPQ z/VSE 4.3–6.2 2.2 Sep 2020 Sep 2023 Sep 2025
31.1 End of Service None Available z900+RPQ z/VSE 4.2–6.2 2.2 Sep 2019 Sep 2022 Sep 2024
31.0 End of Service 08 Apr 2019 z900+RPQ z/VSE 4.2–6.2 2.2 Sep 2018 Sep 2021 Sep 2023
30.1 End of Service 14 Mar 2019 z900+RPQ z/VSE 4.1–6.2 2.2 Sep 2017 Sep 2020 Sep 2022
30.0 End of Service 14 Mar 2019 z900+RPQ z/VSE 4.1–6.2 2.2 Sep 2016 Sep 2019 Sep 2021
29.0 End of Service 22 Jun 2017 z900+RPQ VSE/ESA 2.5–z/VSE 6.2

z/VSE 29.0 is the last release that runs on pre-z/Architecture hardware.
2.2 Sep 2015 Sep 2018 Sep 2020
28.0 End of Service 21 Jun 2017 z900+RPQ VSE/ESA 2.5–z/VSE 6.2 2.2 Sep 2014 Sep 2017 Sep 2019
Earlier releases

Support Status: End of Service

Release Service as of OS Support CICS/TS Support
27.1 8 Jan 2015 VSE/ESA 2.5–z/VSE 6.2  2.2
27.0 8 Jan 2015 VSE/ESA 2.5–z/VSE 5.1  1.1
26.1 7 Jun 2013 VSE/ESA 2.3–z/VSE 5.1  1.1
26.0 7 Jun 2013 VSE/ESA 1.4–z/VSE 4.3  1.1
25.0 21 Sep 2012 VSE/ESA 1.4–z/VSE 4.2  1.1
24.2 2 Feb 2010 VSE/ESA 1.4–z/VSE 4.2  1.1
24.1 2 Feb 2010 VSE/ESA 1.4–z/VSE 4.2  1.1
24.0 2 Feb 2010 VSE/ESA 1.4–z/VSE 4.1  1.1
23.0 17 Aug 2009 VSE/ESA 1.4–z/VSE 3.1  1.1
22.2 7 Feb 2012 VSE/ESA 1.4–z/VSE 3.1  1.1
22.1 30 Apr 2007 VSE/ESA 1.4–VSE/ESA 2.7  1.1
22.0 30 Apr 2007 VSE/ESA 1.4–VSE/ESA 2.7  1.1

CYGNET Plus Alerts

2022 Apr 22 Potential Security Exposure