Phoenix Software Is Y2K OK!
LOS ANGELES - How do you spell success? Y2K OK! Phoenix Software International reports that its customers came through the transition virtually unscathed. The company ensured the successful changeover by posting a crew of programmers and technical support staff onsite from 5 p.m. Friday, December 31, 1999 through 5 p.m. Saturday, January 1, 2000. The vigil proved unnecessary, however. During the critical 24-hour time period, the crew received a total of only 11 calls, broken down as follows:
Seven calls required fixes which have been posted on the Phoenix Software FTP site for a year. Customers are advised to check the site frequently (weekly) for fixes and other updates. Three calls involved talking customers through reinstalls. These customers were still running previous versions of their software, even though they already had tapes with current releases in their possession. Only one call involved an actual bug attributable to the Y2K event: Falcon32, the company's data entry software for PCs, had a small problem. It has been fixed and the product update (Version 6.0.1) is available free on the FTP site. Active customers may call Phoenix Software technical support at +1 (310) 338‑1011 after January 7, 2000 at 6:00 p.m. to obtain the decryption password necessary to download the update.
Fred Hoschett, president of Phoenix Software International, reported the successful transition and wished Phoenix Software customers a prosperous and happy New Year. In addition, he suggested that customers use the FTP site. “Over 70 percent of the problems encountered could have been avoided if the site had been accessed and the posted updates had been installed,” he said.